Top 10 Questions to Ask Before Hiring a Security Guard Company
- Fahrenheit Security
- 15 hours ago
- 4 min read
How do you choose the right security guard company?
Choosing a professional security guard company is more than just hiring people in uniform. You need licensed security officers who are trained, reliable, and capable of protecting your business, property, or event. The wrong choice could leave you open to theft, vandalism, or even legal issues. Asking the right questions ensures you’re getting high-quality security services that match your specific needs.
1. Are You Licensed and Accredited?
Security in the UK is strictly regulated, and any company you hire must only deploy SIA licensed operatives from the Security Industry Authority (SIA). You can ask if they are members of the voluntary SIA Approved Contractor Scheme (ACS) as this would show that the company meets certain criteria.
You can also, check for accreditations from:
The National Security Inspectorate (NSI) – ensures compliance with the highest security industry standards.
The British Security Industry Association (BSIA) – represents trusted security providers in the UK.
SafeContractor or CHAS certifications – demonstrate legal and health & safety compliance.
If a company cannot provide proof that their security staff or directors are licensed then don't use them.
2. What Training Do Your Security Guards Receive?
Security guards are often the first line of defence in an emergency. They should be trained in crime prevention, de-escalation techniques, emergency response, and customer service.
Good security companies will train their guards in:
First aid and CPR – essential for responding to medical incidents.
Fire safety and evacuation procedures – crucial in commercial buildings and event security.
Terrorism awareness – particularly for public venues and crowded spaces.
CCTV surveillance and access control systems – to monitor and secure restricted areas.
A well trained guard will actively protect people and assets.
3. How Do You Screen and Vet Your Security Officers?
A security guard is only as good as their background and professionalism. Ask how a company conducts employee screening before hiring guards. This should include:
Enhanced DBS checks (Disclosure and Barring Service) – confirms no past criminal activity.
Right to work verification – ensures compliance with UK employment laws.
Reference checks from previous employers – provides insight into reliability.
Security companies that skip thorough vetting could put your business at risk by hiring unqualified or untrustworthy staff.
4. What Type of Security Services Do You Provide?
Not every security need is the same. Some businesses require on-site security officers, while others need mobile patrols or CCTV monitoring. Ask if they offer:
Manned guarding – stationed security officers for offices, warehouses, and public spaces.
Mobile patrol security – ideal for construction sites, industrial estates, and large venues.
Keyholding and alarm response – ensures rapid security response when alarms are triggered.
Retail security – trained guards to deter shoplifting and protect high-value stock.
A professional security solutions provider should customise their services to your needs.
5. Do You Have Experience in My Industry?
Security risks vary by industry. A nightclub has different needs from a corporate office or retail store. Ask if they have experience in:
Retail security and loss prevention – for supermarkets, shopping centres, and boutiques.
Corporate security services – protecting employees, assets, and confidential data.
Event security and crowd control – for concerts, festivals, and sports events.
Construction site security – to prevent vandalism and theft of tools and machinery.
A security firm with industry-specific experience will have proven strategies to handle sector-related risks.
6. What Security Technology Do You Use?
Modern security isn’t just about physical presence. Advanced security systems improve efficiency and reliability. Ask about:
24/7 CCTV surveillance monitoring – for real-time incident detection.
Biometric access control – restricts entry to authorised personnel only.
Body-worn cameras – help with evidence collection and dispute resolution.
GPS tracking for patrol guards – ensures complete area coverage.
Companies that embrace technology provide stronger security and better incident reporting.
7. How Do You Handle Emergencies and Threats?
In a crisis, a security team must respond quickly and effectively. Ask about their emergency response plans, including:
Fire safety procedures and evacuation plans.
Handling violent behaviour or aggressive individuals.
Coordinating with police and emergency services.
A security company should be proactive, not just reactive.
8. How Do You Monitor and Supervise Your Security Guards?
Good security companies don’t just hire guards and forget about them. They should have:
Regular site visits from supervisors.
Incident reporting systems.
Ongoing performance reviews.
Poor supervision leads to lazy, unmotivated, or distracted guards, which defeats the purpose of hiring security.
9. What Are Your Contract Terms and Pricing?
Before signing anything, clarify:
Pricing structure – is it per hour, per guard, or a fixed contract?
Hidden costs – are there extra charges for weekends or late-night shifts?
Contract flexibility – can you adjust the service if your security needs change?
A transparent pricing model ensures you know exactly what you’re paying for.
10. Can You Provide References from Other Clients?
A reputable security company should have positive reviews and satisfied clients. Check:
Google reviews and Trustpilot ratings.
Case studies from similar businesses.
Recommendations from industry professionals.
If a company won’t provide references, that’s a warning sign.
Final Thoughts
Choosing a security services provider isn’t just about hiring a security guard – it’s about protecting your people, property, and business reputation. Asking these key questions helps ensure you get the best security solutions for your needs.
Comments