When you hire a security guard service, you expect them to keep people and property safe. But how do you know they’re doing a good job? It’s not just about seeing guards on duty; you need clear signs that the service works. Here’s a simple guide to help you figure it out.
Steps on How do you evaluate security services?
1. Look at Incident Reports
If you’ve ever had a theft, vandalism, or disturbance on your property, you’ve likely received an incident report. These reports should give details about what happened and how the guards handled it. Ask yourself:
Are the incident reports clear and complete?
Did the guards act quickly to manage the situation?
Was the problem resolved?
For example, if a trespasser entered your building, the report should explain how the guard spotted them, what steps were taken, and whether the issue was handled without further trouble. A detailed incident report shows the guards are paying attention and doing their job.
2. Check If They Follow Security Protocols
Every security guard service should follow specific rules to keep things running smoothly. These might include:
Walking regular patrolling schedules.
Recording who comes in and out (visitor management).
Using access control systems like keycards or logs.
Try a simple test: visit your site during off-hours. Are the guards sticking to their patrolling schedules? If you notice gaps, it’s worth addressing.
3. Ask for Feedback
Talk to the people who deal with the guards daily—residents, employees, or visitors. Their opinions can tell you a lot. Ask them:
Do they feel safer since the guards started working?
Are the guards polite and professional?
Have they seen guards respond to a situation?
Once, at a business I worked for, staff praised the guards for staying calm during a power outage. Their quick thinking and steady presence made people feel secure. Listening to feedback like this can reveal strengths or weaknesses.
4. Review Their Training and Skills
A good security guard service invests in proper training. Guards should know how to handle emergencies and prevent problems before they start. Check if they:
Have up-to-date training in handling fights or first aid.
Use tools like surveillance systems properly.
Ask for proof of training. This could be certificates or examples of drills they’ve completed. Guards with strong training and skills tend to act confidently and responsibly.
5. Pay Attention to Their Use of Technology
Guards today often use modern tools to make their work more effective. If your property has CCTV or alarms, find out if the guards:
Monitor surveillance systems regularly.
Use access control devices correctly.
Once, I noticed a guard on their phone during a shift. When I asked, they explained they were using an app to track their patrolling schedule. It showed me how technology can support—not replace—good work.
6. Measure Results Against Costs
Nobody wants to overspend, but cutting corners on safety isn’t wise. Look at what you’re paying and ask:
Have incidents decreased since hiring the service?
Are guards adding value, like preventing small issues from becoming big problems?
For example, a residential complex I visited found that visible patrols made tenants more relaxed, reducing complaints about parking disputes. That kind of proactive approach makes a security guard service worth its cost.
7. Review Their KPIs
Most services set Key Performance Indicators (KPIs) at the start of the contract. These might include:
Keeping response times under a certain limit.
Logging all incidents accurately.
Check in regularly to see if they’re meeting these goals. If they aren’t, ask for a clear plan to improve.
Measuring the effectiveness of a security guard service doesn’t have to be complicated. Watch how they handle security incidents, follow security protocols, and use their training and skills. Get feedback from people who see them in action and make sure they use technology wisely. When you pay attention to these details, you can feel confident that your property is in good hands.
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